Ordering
You may place an order by using our secure shopping cart on this web site, by phone, or by mail. We accept Visa, Master Card, Discover Card, PayPal, and U.S. Postal Service money orders.
By secure shopping cart:
Simply click the "Buy Now" button under the item you wish to purchase. Then just follow the instructions for using your credit card or PayPal.
By Phone:
850-455-7444 Tuesday - Saturday 10:00 am - 5:00 pm (Central Time)
By Mail:
Please make U.S. Postal Money Orders payable to:
Gulf Coast Stained Glass
And mail to:
Gulf Coast Stained Glass
730 N. 69th Ave.
Pensacola, FL 32506
Shipping prices shown are for delivery to the lower 48 U.S. states only.
Alaska, Hawaii, and international please see below for further info.
Oversized Items: Some items are large and must be shipped with an "oversized" status or by Truck. These items do not qualify for free shipping as additional charges may apply. Please contact us for a shipping quote on these items.
Alaska, Hawaii, and International: Please contact us with the item number and your complete delivery address, so that we can provide you with the correct shipping fees. Please call us at 1-850-455-7444.
Production Times will vary because of the unique hand crafted process. Please allow 2-3 weeks for most items. A few may be up to 6-10 weeks. Please call if you need to know shipping times before ordering.
When Your Merchandise Arrives: Please inspect your order when it arrives. Check the bill of lading and verify that the quantity of packages delivered agrees with what the bill of lading indicates left the factory. Please do not sign the bill of lading until you are reasonably sure the merchandise has been delivered in good condition. If you should discover damage, it is your responsibility to notify us immediately, 1-850-455-7444. You must sign the bill of lading with a note describing the damage you see. Although damage claims are rare, they can happen and your products are fully insured against freight damage. Should freight damage be determined, contact us for instructions. Please keep all packaging materials.
Damage During Shipping: Please see above, "When Your Merchandise Arrives."
Satisfaction / Returns
Customer satisfaction is the key to our success. Our customers are extremely satisfied with their selections. However, if you are not satisfied with your purchase, you must call us at 1-850-455-7444 within 7 days after receiving item(s) for return instructions. Items returned without a return authorization will not be accepted. Item(s) must be in original purchase condition for a refund minus a 25% re-stocking fee. Only uninstalled non-custom items, with all components and accessories, and packaged in the original packing materials and in the manufacturer's labeled packaging will be accepted for return. Any items that are not in original condition will not be accepted as returned items. Shipping charges are not refundable. We do not pay for pick-ups.